We're glad you're reaching out! Please review our FAQs below for quick answers to common questions. If you still need assistance, our contact information is available at the bottom of the page.
1.How long does shipping take?
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Handling time: 1-2 Business days (Monday – Friday)
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Transit time: 4-6 Business days. (Monday – Friday)
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Our Order cut-off Time: 5.00 PM (GMT) Greenwich Mean Time (London)
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Total Estimated Delivery time: 5 - 8 Business Days
2. How much does shipping cost?
We Provide Free shipping for all orders within the United Kingdom
3. Do you ship internationally?
No, Currently we only Shipping United Kingdom.
4. What is your return policy?
We have 30 days Return policy. You have 30 days from the date you receive your order to initiate a returns.
5. How do I return an item?
Email our customer service team at support@lucascouture.com. In your, Message please include your order number and the reason for your return.
6. Can I exchange an item?
Yes, you can exchange an item. Firstly, Email our customer service team at support@lucascouture.com to Exchange your item.
7. Can I cancel my order?
You may change or cancel your order within 24 hours of purchase. To do so, please send an email to support@lucascouture.com with your order number and your request. Our customer service team will be happy to assist you.
8. What payment methods do you accept?
We accept the following payment methods
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AMERICAN EXPRESS(AMEX)
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GOOGLE PAY
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MASTERCARD
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SHOP PAY
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UNION PAY
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VISA
9. What happens if my order arrives damaged?
If you notice that your package has been damaged during transport, please notify us within 10 working days of receipt of the order.
To process your claim, we may require photographic proof of the damaged goods.
After reviewing the claim, we may require a replacement, refund, or credit for items proven to have been damaged in transit.
10. How can I track my order?
You can track your order with the tracking number you received by email. Complete the tracking on our tracking page to see the status of your delivery. You can do it on this page.
11. How Can I Contact Lucas Couture?
Business Name: Lucas Couture
Email: support@lucascouture.com
Number: +44 755 776-8838
Address: 62 Gover Road, Hanham, Bristol, BS15 3JZ, United Kingdom